Case Management


When you are hospitalized, a member of the Case Management Department reviews your stay and assesses you for any discharge planning needs. A Registered Nurse Case Manager may work with you, your primary nurse, attending physician, and other members of the multidisciplinary team, to assist in meeting your care needs during your stay and also in preparation for your discharge.

The Case Management Society of America (CMSA) defines case management as a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality, cost-effective outcomes.

Meet the Staff

Your RN Case Manager at Athol Hospital is Caryn Cote, RN. Her office is located on the 2nd floor of Athol Hospital. She may be reached between the hours of 8 am - 4:30 pm Monday through Friday by calling her office phone number (978) 249-1270. She can also be reached via pager at (413) 365-1372.

The Director of Case Management and Utilization Review for Heywood Healthcare is Mary T. Mathieu, MSN RN CCM. Her office is located at Heywood Hospital. You may reach her by calling her office phone (978) 630-5098 or via pager number (413) 365-1187.

The Case Management offices are located on the second floor of the hospital.