Visiting Hours & Guidelines

General Visiting Hours

Due to a decrease in COVID-19 cases and positive trends throughout the Commonwealth, Heywood Healthcare Visitation Guidelines have been modified to ensure the health and safety of our patients, staff and community:

Effective March 29, 2021, each patient will be allowed one adult (18 and over) visitor to visit at a time. 

Note:  NO VISITORS are allowed for COVID-19 positive patients or for those under investigation for COVID-19 with the exception of end of life situations at the discretion of the care team. 

All visitors will be screened for symptoms of COVID-19 when entering the facility. Visitors with signs of illness and those who screen positive for symptoms consistent with COVID-19 will not be allowed to visit.

Visitors must wear a facial covering and will be asked to perform hand hygiene at time of entry and upon exit. Facial coverings must fit well over the nose and mouth and may not have exhalation ports. Facial covering must be worn at all times during the visit, including while in the patient’s room.

Visiting hours will be from 11:00 am to 7:00 pm, 7 days a week for adult patients.

Ambulatory Care Offices: Will establish guidelines for their practices to ensure adequate physical distancing in the waiting areas. Individual practices are responsible to frequently monitor their waiting room space and take steps to reduce occupancy as needed to ensure adequate physical distancing.

Emergency Room:  Visitors may not accompany patients while in the waiting room. No visitors are allowed in the hallway treatment areas. Visitors will be asked to provide a telephone number and will be called once the patient has been roomed.  

Exceptions:  Parents may accompany children ages 17 and under, and patients who require special assistance due to mobility, emotional or cognitive needs may have one support person. 

Inpatient Unit: Door screening staff will call the inpatient unit when a visitor presents at the front entrance to ensure that the patient does not already have a visitor. If patient already has a visitor, the second visitor will not be allowed entry. 

The cafeteria remains closed to the public at this time. 

Visitors should eat before they visit and request that they do not bring outside food or beverages into the hospital.  Visitors should not eat or drink while on the premises, including when they are in a patient room.

Visitors should limit their travel throughout the hospital to just to and from the location the patient is being treated. Visitors must proceed directly to the patient room and must stay in the patient room at all times. Visitors must immediately leave the hospital at the end of the visit. They may not stay in waiting rooms or visit open areas of the hospital or the cafeteria.

We will continue to offer virtual visits for patients’ loved ones and encourage patients to speak to their medical care team about options to stay connected to loved ones during their stay.

Limited exceptions to the Visitation Guidelines will be made after careful review by the patient’s care team.