The Social Service Department is primarily responsible for the provision of Social Work on the Medical/Surgical Unit as well as outpatient areas including the Emergency and Oncology Departments. We are also involved in hospital wide and community outreach initiatives.
The Social Service Department is readily available to assist the patient, the patient’s family and other persons significant to the patient with the issues which may develop as a result of illness and hospitalization and services patients of all ages. The Social Worker counsels the patient and family to help with the impact of illness or disability. The Social Worker considers the patient's emotional, social, environmental and psychological needs and helps the patient with establishing a service plan in accordance with the identified needs.
The provision of Social Work services is based on individual patient need, but generally includes an assessment, planning, and follow-up of each patient through an organized multi-disciplinary team approach. This approach helps a patient following discharge. In accordance with accepted social work practice, the department functions in cooperation with administration, the medical and nursing staff as well as other departments within the Hospital to help the patient obtain maximum benefit from medical and psychiatric care.
Community Outreach Initiatives includes coordinating community events, fairs, legislative events, and community resource directory. We host a variety of programs internally and externally for outreach and educational opportunities. We provide information and referral services, Advanced Directives/Health Care Proxies to the community free of charge. The director is also responsible for the Multicultural Service Department which is responsible for diversity initiatives, interpreter services and spiritual services.
We coordinate hospital wide programs such as Schwartz Center Rounds, Support Intervention Team, Workplace Violence Task Force, Multicultural Task Force, Greater Gardner Religious Council, Co-lead the Suicide Prevention Task Force and Nursing Home STAAR initiative to name a few.
We serve on the multidisciplinary teams on each unit, Patient/Family Advisory Council, Medical Ethics Committee, Utilization Review Committee, Corporate Compliance as well as participate in community activities and boards such as: Suicide Prevention Task Force, Multicultural Task Force, North Central Mass Minority Coalition, CHNA 9 Steering Committee, Community Health Foundation's Community Outreach Committee, Gardner VNA's Professional Advisory Board, and GAAMHA's Human Rights Committee.
The Social Services and Case Management offices are located on the second floor of the hospital.